Welcome to the Support Center
We're Here For You
Important Notice For Current Memberium users Click Here
What would you like to do?
FASTEST
Submit a
Support Ticket
Support tickets are one of the fastest ways to get in touch with us.
We can help you faster if you include important information
DEEP DIVE
Book a
Support Call
For more complicated problems.
Get help faster by submitting a support ticket.
COMMUNITY
Join Our
Office Hours
By clicking the button below, you can register for our “Office Hours” calls.
Office Hours occur twice a week on
Tuesday and Thursday.
Frequently Asked Questions
What information should I include in my support ticket?
For the fastest resolution, please include the URL of your website, an admin login, a test user login that demonstrates the problem, and a detailed description of the issue that explains what you expected to happen vs. what did happen.
Is there a phone number I can call?
Yes, you can reach us at +1 (801) 894-9994. Please note that due to call volume and limited phone staff, your call may go to voicemail. If this happens, leave a message and we’ll get back to you promptly.
What is the fastest way to get support?
The fastest way to get support is through our ticket/email system. This ensures your issue is properly tracked and handled by our support team.
When are your “Office Hours”
We hold live Zoom Office Hours twice weekly:
- Tuesdays at 10am MDT
- Thursdays at 5pm MDT
These are open format calls where you can ask any membership-related questions directly to the Memberium team. Click here to register.
What are Support Hours?
Our support business hours are:
- Monday-Friday: 10am to 6pm Mountain Time
- Saturday-Sunday: Ticket monitoring available
Do you have live or chat support?
Yes, we offer live support through our bi-weekly Office Hours on Zoom:
- Open format calls for all customers and partners
- Each participant gets up to 6 minutes per question
- Calls are scheduled for 30 minutes
- You can share your screen and get direct assistance
- Available to both customers and those considering Memberium
Important Info to Include...
Include the URL of your website and any specific page(s) you’re having difficulty with.
Please provide a website admin login if you wish for us to review the page or setup.
Provide a test user login that clearly demonstrates the problem you are experiencing.
A detailed description of what was done, and how the result differed from what you expected to happen.
Submit a
Support Ticket
Support tickets are one of the fastest ways to get in touch with us.
We can help you faster if you include the important information listed above.
Your Name
Your Email
Your Message